Roles and Responsibilities
Karen is Manager of the CustomerMonitor Survey Series, a primary data and analysis offering that tracks consumer attitudes and behaviors toward payment products and banking channel topics.BackgroundPrevious ExperienceKaren has 20 years of experience in market research, strategic planning, and consulting in a variety of consumer and high technology products and service industries including real estate, printing and publishing and networked services.Karen’s areas of expertise include, market size, segmentation, and forecasting, competitive market analysis, and market trends.Karen has extensive experience in the design and execution of primary research for strategic planning, product development, and marketing, having held management positions within a variety of market research and consulting firms including State Street Consultants as well as in Fortune 500 companies.EducationKaren holds a B.A. in Politics with emphasis in Economics from Mount Holyoke College.
U.S. Consumers and Credit: Playing the Rewards GameReports - December 21, 2017
Business Credit Cards and B2B Payments: More Credit, PleaseReports - November 13, 2017
Mobile Payments: Greater Value Needed for Widespread AdoptionReports - October 19, 2017
2018 Payments and Banking Outlooks
COMPLIMENTARYQuarterly Analyst Roundtable: 2018 Outlook for Payments and Banking