Roles and Responsibilities
Karen is Manager of the CustomerMonitor Survey Series, a primary data and analysis offering that tracks consumer attitudes and behaviors toward payment products and banking channel topics.BackgroundPrevious ExperienceKaren has 20 years of experience in market research, strategic planning, and consulting in a variety of consumer and high technology products and service industries including real estate, printing and publishing and networked services.Karen’s areas of expertise include, market size, segmentation, and forecasting, competitive market analysis, and market trends.Karen has extensive experience in the design and execution of primary research for strategic planning, product development, and marketing, having held management positions within a variety of market research and consulting firms including State Street Consultants as well as in Fortune 500 companies.EducationKaren holds a B.A. in Politics with emphasis in Economics from Mount Holyoke College.
ATM and Self-Service Banking: The Importance of Surcharge-Free ATMsReports - April 27, 2018
Digital Banking: Improvements Needed to Compete with FintechReports - April 10, 2018
Omnichannel and Branch Banking: Getting It RightReports - March 13, 2018
International Commercial Card Markets Outlook: 2016–2021
General Data Protection Regulation: The European Union’s Cross-Industry Approach to Data Protection