Our Team:

Joseph Walent

Associate Director, Customer Interaction Advisory Service

Email: jwalent@mercatoradvisorygroup.com

Role/Responsibilities

Joe is Associate Director with the Customer Interaction Advisory Service at the Mercator Advisory Group providing insights and analysis of innovations in the payment industry, with a focus on technology’s rapid transformation of customer delivery channels, the effects on customer experience, and the implications for payment providers and financial institutions.

Background

Prior to joining Mercator Advisory Group, Joe was an analyst for Technology Business Research Professional Services practice. Joe acted as lead in primary research, survey development and data compilation examining trends in both the commercial and public sector IT services markets, with a focus on Financial Services, Healthcare and Government arenas.

Previously, Joe was an account manager for SunGard Financial Systems. In this role, he developed a strong knowledge of the Financial Services industry and its participants, as well as insight into the developing demand for web-based applications and on-demand services.

Education
 

Joe holds an MBA from Southern New Hampshire University and a B.A. in History from Colgate University.