Roles and Responsibilities
Amy Dunckelmann is Vice President of Research Operations at Mercator Advisory Group. Amy is a 25+ year payments industry veteran and has extensive experience globally working in technology innovation, operations strategy, and client experience at Fortune 500 companies. This breadth of experience gives Amy a unique and impactful perspective in leading Mercator’s research team. Amy is also a returning member to Mercator where she previously started and led the Commercial and Enterprise Payment Advisory Service. She knows how to help companies make sound financial decisions to meet growth goals leveraging market research and data.BackgroundPrior to joining Mercator Advisory Group, Amy served in a number of leadership roles across product, operations and consulting including Mastercard Advisors, Citibank, JPMorgan Chase, and HSBC. In her tenure at these organizations she:
Previous ExperienceAmy’s work history also includes serving as Vice President of Product for Bottomline Technologies, Vice President for Voice of eCustomer and eCare at JPMorgan Chase, and Vice President of Commercial Card Products at Citibank.EducationAmy holds a BA from Ithaca College and an MBA from Long Island University.
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